Refund policy
At Kiki Clicks, every order is made and packaged with care. 🎀 We want you to love what you receive, so please review the following policy before placing your order.
💕 Custom & Personalized Items
Because custom, personalized, and hand-painted products are made specifically for you, returns, exchanges, and cancellations are not accepted once production has begun.
This includes items customized with photos, names, pets, colors, designs, or other customer-requested details.
Please double-check all photos, names, spelling, and customization details before submitting your order.
📦 Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right.
Please email kikiclicks@outlook.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Please contact us within 7 days of delivery so we can review the issue and determine the appropriate replacement or refund.
🎀 Non-Custom Items
For eligible non-custom items, please contact us within 14 days of delivery to request a return.
Items must be unused and in their original condition and packaging. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
✨ Handmade Items
Because our products are handmade and 3D printed, minor variations in color, texture, layer lines, placement, or finish may occur. These small differences are part of the handmade process and are not considered defects.
💳 Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Questions? We’re happy to help. 💕
Kiara
Kiki Clicks 🎀
kikiclicks@outlook.com
shopkikiclicks.com
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